Players have been complaining of random disconnects with the Xbox Series X controller dating back to November 13th, few days after launch of the Series X/S.

Via the Xbox/Microsoft help forum. User called, Panayiotisloannou, wrote this message which has now spanned over 40 pages:

“Hey guys,

Got a weird situation in my hands and i can’t find a solution. 

I recently bought an XBOX Series X controller to use on my XBOX One. All games that are for XBOX One work normally. When i load Assassins Creed Valhalla though the controller keeps connecting and disconnecting on its own. So for example, within 10 seconds it connects and disconnects about 5 times which makes the game unplayable. 

Any ideas on how to fix this issue?”

There is good news over the horizon. Microsoft are aware of this issue and committed to being fixing this in a future update.

“We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update,” a representative of Microsoft talking to The Verge.