In an open letter on their website Physicality Games announced that they would be cancelling all their pre-order titles and start the process of refunding them.
[…] after eight months of sustained effort we failed to achieve sufficient pre-orders for any of our exclusive pre-order titles.
We have therefore decided to cancel our exclusive pre-order titles and will begin processing full refunds to our customers per our guarantee.
Community functions, and other store items, will still be available on the website. According to a tweet on the company’s official Twitter account, all the refunds are processed manually and the company is working to get through them “as quickly as possible.”